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Todd's Flowers Substitution policy
Substitutions may be necessary to ensure your arrangement or gift item is delivered on a timely basis. You can minimize the probability of product substitutions by ordering 2 or 3 days ahead of your anticipated delivery date. We make every effort to ensure that the recipient will receive an item as similar as possible to the one you ordered.
- In arrangements of assorted flowers, the color combinations will be maintained if at all possible, even if this means substituting other kinds of flowers of equal or greater value. We NEVER substitute flowers of LOWER value. Basically, if a flower type is substituted it is usually with another variety in the same color of equal or greater value. Flower substitution is a result of availability caused by regional & seasonal availability.
- For single variety or monochromatic flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower variety first, but may have to substitute with another similar color.
- If the floral container shown online is unavailable, a container with a similar look and again, of equal or greater value will be used.
Plants
- For green and blooming plants, a plant similar in appearance and care requirements and of equal or greater value may be substituted in order to insure a timely delivery.
- For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
- If the plant container shown online is not available, a similar container will be used.
Specialty Gift Baskets
- Although rare in occurrence specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
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Todd’s Flowers Delivery Policy
We can deliver flowers, plants, and specialty gifts to almost 100% of the United States and Canada. We can also deliver flowers, worldwide, to more than 150 countries across the globe. To place an international order, or for more specific information on the 150 countries we serve.
Unfortunately we cannot guarantee delivery at a specific time of day. Substitution may be necessary to ensure your gift is delivered on the day you requested. Taxes are based on prevailing rates in the delivery area.
In most areas of the United States and Canada, orders placed as late as 11:00 AM. in the recipient's time zone can be delivered that day (earlier times may apply to some areas and at holidays). Saturday and Sunday deliveries are available in some areas for orders placed by 11:00 AM in the recipient's time zone.
Funeral arrangements require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day see below:
- Monday Morning Delivery - Order by Saturday at 12:00 AM in the recipient's time zone.
- Morning Delivery Tuesday through Saturday - Order by 3p.m. in the recipient's time zone on the day before.
- Afternoon Delivery Monday through Saturday - Orders must be placed by 11:00 AM
- Sunday Delivery is available in some areas - In those areas, orders placed before 12 noon in the recipient's time zone can be delivered on that same day. The availability of Sunday delivery will be determined during order checkout.
Exotic Flowers and Plants - Due to the limited availability of exotic flowers and plants, next day delivery is required. Delivery is available Monday through Saturday.
International Deliveries Outside the United States and Canada, flower and plant orders placed by 2p.m. Eastern Time can be delivered the next business day. Floral arrangements delivered internationally may vary due to current exchange rates, or regional and seasonal availability. Prices may be subject to change for certain countries. You will be contacted if additional funds are required.
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Todd's Flowers Online Shoppingmall is open
Todd's Flowers Online Shoppingmall is open.
When you order online, you can get discounts up to 20%.
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